Direct manufacturer support with 10/5 availability and an additional 24/7 emergency hotline for all LANCOM devices. Guaranteed initial response time of a maximum of 30 minutes for reporting major operational disruptions (Priority 1) via phone. Service hours from Monday to Friday, 8 AM to 6 PM (CET), with an initial response time of a maximum of four hours for issues other than major operational disruptions (Priority 2). Security updates for reliable and secure device operation during the term. Available for 1, 3, or 5 years and offered in S, M, L, and XL variants depending on the device type, extendable until the end of the device's life through re-registration.