Shipping
Delivery
Free delivery throughout Austria
We deliver orders over 30 € free of charge to addresses to addresses in Austria. Items in stock at our own warehouse are handled by DHL, who hands over the parcel to Österreichische Post in Austria. Orders from third-party suppliers or one of our merchant partners may be handled by other delivery companies.
For orders under 30 € we charge shipping costs of 3 €.
Why do we charge these costs?
Because the logistical expenses for small orders are comparatively high. By offsetting the shipping costs for small orders, our customers continue to benefit from lower prices for inexpensive products.
Here’s an example: if a customer’s ordered a ballpoint pen for 1,70 €, the shipping costs and other expenses would exceed our margin many times over. Without adding shipping costs, we’d have to put up the price of the pen.
Order by 1 p.m. today, receive your delivery the day after tomorrow
The following applies to all products in stock at our warehouse: All orders made by 1 p.m. (Monday to Friday) are generally shipped on the same day and are usually delivered to the delivery address after two workdays. Each product features real-time information on availability and estimated delivery time.
International delivery
Galaxus.at is the Austrian version of Digitec Galaxus AG and ships to addresses in Austria.
Galaxus.de is the German subsidiary of the largest Swiss online store, Digitec Galaxus AG, and ships to addresses in Germany.
On our online shops digitec.ch and galaxus.ch, you can have orders delivered to addresses in Switzerland and Liechtenstein.
Transport damage
We package all our orders carefully and do our best to ensure products get to you in perfect condition. However, if your product is damaged during transport, we are, of course, happy to help.
You can reach us quickly and easily via our Help Centre (see menu Help and Contact). The following details will speed up the process even more:
- your order number
- a short description of the damage
- photo of the damage and packaging
- address where the parcel can be collected if necessary
- workdays on which the parcel can be collected
Our contact details are listed in the grey footer below (at the bottom of the website). Once we’ve received your message, we’ll contact the delivery company to find out what happened with your order. As soon as we’ve investigated the issue, we’ll let you know the next steps.
Collection from one of our stores
Products that are shipped directly from our warehouse can also be delivered to an Österreichische Post branch of your choice. Information on whether a product is shipped directly from our warehouse can be found next to the delivery date in the product overview. Find more Information here.