Return a product

Which products can you return?

• Products with original packaging
• Products which don´t meet your expectations
• Products you wish to return under your right of withdrawal

Note: damaged or defective product have to be reported as defect

Report a defective product

• The product is faulty or it doesn´t work
• External damage such as broken parts, dents, scratches

Register a wrong delivery case

• You've received the wrong product
• The product doesn't match the description in the shop, e.g. it's the wrong colour or size
• You've received one or several products too many
• The delivery's missing one or several products

If you've received the wrong parcel or product, please let us know by going to your order and clicking on «Report wrong delivery».

My cases

Our policies

• Return policy
• Warranty details