Regrettably, we cannot assure this, as this is always without guarantee. :(

Unfortunately, we currently have no information on when the item will be available and when we will be able to deliver it. As soon as something changes in this regard, we will post it here. Sorry.

Is a known problem with the current firmware (0030) of the mouse... the mouse has a default standby timer of 7min, which can be overwritten by the software and then it bugs around. Unfortunately there is no real solution. For me it helped to activate the global standby to 7min in the software (Core 2.1.4). But according to reddit, this doesn't solve the problem for everyone...

No, and generally the driver software is a piece of junk.

The best way to do this is to contact our customer service at https://helpcenter.digitec.ch/hc/de/requests/new. This will enable us to examine your request in more detail.

It is a mouse.

The cheaper one is matte black and the more expensive one is glossy. I had the matt version and had real problems lifting it because it didn't have enough grip. So I returned it. But the glossy version should have more grip.

Hello JANEXANDER, I have had the Model D for a little over half a year now and have not noticed any problems so far. I also did some research before I bought it and I often read that people had a "cheap" mouse pad so that it seemed as if the mouse hooked. The problem was due to the material surface of the pad. The problem you describe can of course have many causes. It could be the hardware of the mouse itself, the cable or the USB interface of your computer. However, if you are sure that the mouse really is completely disconnected and that it is not an error on the computer side, then the only option is to return it.

In this case, please write to our customer service at digitec@digitec.ch. Our team will be happy to take care of it and check the postal dispatch.