In this case, please contact our customer service directly so that the problem can be checked and you can be helped accordingly. https://helpcenter.digitec.ch/hc/de/requests/new

So no, it's not the Gen 2 (which I've just discovered exists). The two buttons are touching (whereas on the Gen2 I can see there's a space).

No, you have to order the cover separately. Only an example of how it could look is shown.

As soon as we can order the item from our suppliers, we will be happy to implement it in our range.

No and it also doesn't work with a pen, there is no digitizer

EDIT: The cover is not included with the eReader.