That's how it is, the customer has to pay the postage, there is also the possibility to buy onsite support for some devices, then a technician would come by and look at the printer. However, this is not offered for this printer. Bring it to the Digitec store or send it in, unfortunately that's the way it is. However, when I look at how little the warranty extension to 5 years costs, I would buy it as well. And be sure to keep the original packaging material, because this also protects a device optimally when it is brought in.