Your data. Your choice.

We use cookies and similar technologies to provide you with the best shopping experience as well as for marketing purposes. Please accept, decline or manage the use of your information.

Legal noticePrivacy notice
Sony WH-1000XM4 (ANC, 30 h, Wireless)
EUR211,30

Sony WH-1000XM4

ANC, 30 h, Wireless

Question about Sony WH-1000XM4

avatar
Anonymous

6 months ago

Hello! The headset no longer shuts off when I remove it, nor does it switch off after a certain length of time without use. I've deactivated these options once and even after reactivating them in the app, they don't reset. I also tried uninstalling the application but it didn't work. Have you had a similar experience? Or a solution?

Avatar
avatar
Anonymous

6 months ago

Helpful answer

Yes, exactly. I noticed that too.

avatar
SonyEuropeBV

6 months ago

Hello,

We're sorry for the inconvenience. We advise you to:
1. Install the latest version of the software
2. Uninstall and reinstall the application
3. Reset and initialise the headset:

https://cutt.ly/TrqmWjpZ
https://cutt.ly/RrqmW3m3

Also, if you need any further help, please don't hesitate to contact us using the details here :

https://cutt.ly/8e7hg5HY (Please copy and paste the link into your browser)

Sony Support UK