Hello,
I use the Engage 75 with a Yealink desk phone and the SwyxIt app.
What do I need to set up (on base or via Jabra Direct) so that I can see the calls I answer on the headset on the desk phone and then transfer them via the desk phone / the buttons on the desk phone???? Does anyone have any ideas?

Question

Hello,
I use the Engage 75 with a Yealink desk phone and the SwyxIt app.
What do I need to set up (on base or via Jabra Direct) so that I can see the calls I answer on the headset on the desk phone and then transfer them via the desk phone / the buttons on the desk phone???? Does anyone have any ideas?

Answer

Hello Julia.
The compatibility overview from Jabra helped me with my selection. (Link: https://www.jabra.com.de/compatibilityguide/) If you enter your devices there, you will get an overview and any necessary accessories will also be displayed. With my Afgeo desk phone, I also needed a connection cable (Jabra Link 14201-10). Without this, the headset would simply be a headset without any control commands between them (e.g. pick up / hang up). Put together the devices you want to use on the compatibility overview, maybe it will help you.

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