I cannot find the height of the upper arm. I have tightened the screw as instructed, but the arm always comes back up.
I have mounted a 38" ultra wide monitor, weight around 6.5kg. I seem to follow all the instructions provided.
Does anyone have the same problem?

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If necessary, we will also be happy to help you via e-mail, chat or telephone through our service centre. :)

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Problem solved. Turned the wrong way 8~|

Answer

Of course I meant adjust, not find.

Your data. Your choice.

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Question about V7 DM1HDS

I cannot find the height of the upper arm. I have tightened the screw as instructed, but the arm always comes back up. I have mounted a 38" ultra wide monitor, weight around 6.5kg. I seem to follow all the instructions provided. Does anyone have the same problem?