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Kaspersky Standard (1 User, 3 Devices/Users, 12 months)
EUR24,90

Kaspersky Standard

1 User, 3 Devices/Users, 12 months


Question about Kaspersky Standard

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2 years ago

Just bought this product and then ran a full scan as I always do. Restarted the laptop afterwards and suddenly all settings, layouts, themes and organisation structures are wiped away. All default programme settings reset, the whole taskbar and link bar in chrome wiped away. What happened?!?! Briefly had a nervous breakdown because I also thought all files and documents were gone. When I want to open the documents on "This PC" or the pictures, it says "Folder empty" everywhere. Only when I go to the local disc, via users and my account, do I see all the stuff again. O.o Why does the activation of this product and a subsequent scan of all files cause basic settings to be changed, favourites in the browser to be completely deleted and folders to be moved, restructured or files to be moved ?!?!?!?! I have been using Kaspersky for more than 10 years and nothing like this has ever happened! I now have a few hours of work ahead of me until I have everything set up as usual again!

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2 years ago • purchased this product

purchased this product
I have no obvious problems. Should that mean
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2 years ago • purchased this product

purchased this product
I have obvious problems. However, it has "mirrored" all my documents to the second HD. Which, unlike your situation, just takes up space. As I only saw this yesterday, I wouldn't have put it together like this. Otherwise everything is OK for me. However, I am not an expert.
Hello,

We are very sorry that this has happened! Unfortunately, we cannot make an accurate assessment from here and would therefore ask you to contact our customer service so that our colleagues can take a closer look at your case.
You can find all contact options at https://support.kaspersky.com/de...

Your Kaspersky Team