Question about Viewsonic VX2718-2KPC-MHD

3 years ago

Since I have already been negatively surprised a few times at Digitec: Does the monitor have a Swiss plug or is an adapter at least supplied? Or do I have to get an adapter myself?

3 years ago

I also ordered it on Mon, 07.02.2022 and received it the next day. Two network cables were included, but with no CH plug. --> Called the service, gave the order number and they sent a new network cable with a CH plug. The phone call took only 2min and was completely uncomplicated.

gschwinds

3 years ago

If you know your rights as a customer, the question is superfluous. What remains are possible negative "surprises" if Digitec once again forgets to fulfil its obligations.

In addition, especially with a PC monitor, it is usually the completely wrong and, above all, worse solution to use an adapter.

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Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied.

If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge.

Info Digitec --> https://helpcenter.digitec.ch/hc...
Point 1 --> https://www.esti.admin.ch/de...

Your data. Your choice.

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Question about Viewsonic VX2718-2KPC-MHD

Since I have already been negatively surprised a few times at Digitec: Does the monitor have a Swiss plug or is an adapter at least supplied? Or do I have to get an adapter myself?

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