Hi there. We do regret any inconvenience caused by the incomplete delivery. We could saw, that you already could handle your case. Important in such a situation is to contact our customer service directly, as the community section is firstly for communicating with other users. We are only looking over the questions in the second instance.

We kindly ask you to please contact our customer service directly, so that they can help you accordingly.  https://helpcenter.galaxus.ch/hc/de/requests/new

yes it is.

Hello. so if normal delivery is selected, it is free of charge. Delivery to the place of use is subject to a charge. free delivery is made by the carrier to the kerbside.