The colour is completely wrong. In the picture it looks like "cream white" but in reality it is grey.... I sent it back. Now it says the return is only possible "unopened". Well I only pulled out 1 plate, looked at it and put it back in. But in the return process you are forced to click on "unopened" otherwise it won't work. I hope it is still ok. Please use better/realistic product photos. Please send me a short feedback. Thank you for your understanding.
Former employee
5 years ago
Thank you very much for your comment. Since you have already received the order, it is best to contact our customer service directly (galaxus@galaxus.ch) so that your concern can be dealt with by a responsible member of staff.

Question

The colour is completely wrong. In the picture it looks like "cream white" but in reality it is grey.... I sent it back. Now it says the return is only possible "unopened". Well I only pulled out 1 plate, looked at it and put it back in. But in the return process you are forced to click on "unopened" otherwise it won't work. I hope it is still ok. Please use better/realistic product photos. Please send me a short feedback. Thank you for your understanding.

Former employee

5 years ago

Thank you very much for your comment. Since you have already received the order, it is best to contact our customer service directly (galaxus@galaxus.ch) so that your concern can be dealt with by a responsible member of staff.

Answer

Thank you very much for your comment. Since you have already received the order, it is best to contact our customer service directly (galaxus@galaxus.ch) so that your concern can be dealt with by a responsible member of staff.

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Question about Mäser Metallic Rim