WARNING! This model is NOT suitable for microchips implanted under the skin of cats. I ordered it because in the Italian translation it was described as a cat flap for microchips, but this was a mistake. Conclusion of the story? Paid CHF 91.90 and sent back a few days later, receiving a credit note of CHF 78.81 from Galaxus! It's a pity that the customer should not have to bear the costs due to an advertisement error. Congratulations on a job well done, now that you are billing billions you are no longer interested in customer service?
Lucas Breithaupt
6 months ago
We apologise for the inconvenience.
It appears that you have not contacted our customer service department regarding this problem. Please do so, so that we can offer you a solution : https://www.galaxus.ch/help

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WARNING! This model is NOT suitable for microchips implanted under the skin of cats. I ordered it because in the Italian translation it was described as a cat flap for microchips, but this was a mistake. Conclusion of the story? Paid CHF 91.90 and sent back a few days later, receiving a credit note of CHF 78.81 from Galaxus! It's a pity that the customer should not have to bear the costs due to an advertisement error. Congratulations on a job well done, now that you are billing billions you are no longer interested in customer service?

6 months ago

We apologise for the inconvenience.
It appears that you have not contacted our customer service department regarding this problem. Please do so, so that we can offer you a solution : https://www.galaxus.ch/help

Answer

We apologise for the inconvenience.
It appears that you have not contacted our customer service department regarding this problem. Please do so, so that we can offer you a solution : https://www.galaxus.ch/help

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