Send back - warranty case.

I have achieved at least as good, if not almost better results with the Migros glass cleaner

We have a large window that we can't clean ourselves because of the location, so we bought the Winbot. It cleans quite well, but at the start and end points and around the edges it leaves traces that you have to clean again. And when the sun is shining, you can see the tracks the robot has made. So if you want 100% clean windows, you either have to do it yourself or hire a professional from time to time.

I feel the same way. In my opinion, it is not possible to replace the battery yourself. It is probably stuck in the thick part of the power cable between the Winbot and the power supply unit. This seems to be stuck.

It must always be connected to a power source, it does not have a battery. But if it also screams when it is connected to the power supply, then that's not good.

Yes, it needs to be fully charged and then you can use it (with the cable too).

The suction power should normally be more than sufficient, we have no problems. If your Winbot doesn't stick to the window, I think it's defective...

If you have purchased the item from us, we will be happy to arrange a repair under warranty or out of warranty. Please contact us: https://www.galaxus.ch/help

Yes, Accu is only for safety in the event of a power failure.

The windows are clean, but in direct sunlight you can see the marks of the robot. For best results, clean the micro-fibre cloth often.

The Winbot W1 Pro can clean glass panes with a tilt angle between 60° and 120°. An angle of 45° is outside this range, which is why the robot cannot work effectively at this inclination. If the tilt angle is too shallow, the Winbot may not work properly, turn in circles or trigger an alarm.

What do you mean by PA? We are very happy with this appliance. The Winboot has enough suction power to stick to the window. The app can also be used to set the amount of cleaning agent and how often it zigzags the window. For simple soiling, one cleaning is enough, for coarser soiling 2 to several times. We would buy the appliance again. It's the best investment for cleaning windows.

Yes, window cleaning robots such as the Ecovacs Winbot W1 Pro can also orientate themselves on frameless window panes. The Winbot W1 Pro has Anti-Flare Edge Detection technology, which allows it to recognise edges and adjust the cleaning path accordingly, which also makes it possible to clean frameless windows. However, it is recommended that there is a minimum distance of one centimetre between the panes so that the edges can be reliably detected.

There is no specific information on whether the Winbot W1 Pro can be used in direct sunlight. However, it is important that the window surface is dry and free of dirt to ensure optimal cleaning. Direct sunlight could affect the effectiveness of cleaning as it could heat up the surface and cause the cleaning fluid to evaporate more quickly. If necessary, it is recommended to use the robot in a shaded area or at a time when the sunlight is not so strong.

Is the battery fully charged?

China

I can confirm that it works. However, the tiles here are very flat and the difference in height to the joints is very small.

Start cleaning in the Ecovacs app and then press the Start button on the top of the Winbot. Power On on the bottom beforehand. When starting, press the Winbot lightly against the window.

It is approx. 3 m in total. However, you will need an extension cable anyway, which is essential for cleaning windows that are higher or difficult to reach

Works great: I have mirrors/heating foils on the windscreen.

We also have windows with sloping surfaces on the side of the conservatory. The W1 Pro works perfectly there.

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