
De'Longhi Magnifica Evo

De'Longhi Magnifica Evo
Hello everyone - I have just bought the machine. The coffee (3 different types and varieties from different manufacturers "Turm", Lavazza, Kimbo" - about 1.5 - 2 kg tested) is too watery for me. There are 13 different grinding levels. However, my machine can only handle the highest (maximum second-highest) level. Anything finer just dribbles away or the machine reports an error. The coffee grounds are nice and coarse at the highest level. At the second-highest level, it is still coarse, but then it is just muddy or just powder. The grinder was only ever set when the coffee was ground. The crema is great - but I'm a bit surprised that I can't grind it finer. It doesn't have to be at level one, the machine can't do that because it's only "15 bar", but I would be happy if I could use or set at least a few levels. Does anyone have any tips, or do you think I should report this as there is a possibility that the machine is not working properly?