Where can I buy spare parts? I have been unable to find a suitable filter for months.

Question

Answer

You can buy spare parts directly from Shark - but they deliver only in Germany, France, UK, Italy, Belgium etc - not to Switzerland. I'm trying to buy the updated dust and filter unit for the hand vac - it replaces the old one as supplied in my device. It's available on those country web sites - but none will ship to Switzerland.

https://www.sharkclean.de/produkte...

I'm going to ask Galaxus if they can order it for me - after all, they import (and sell!) the device, so they must have some purchasing channel.

https://www.sharkclean.de/produkte/ersatz-staubbehaelter-und-ersatzfilter-ip3000-zid1243CH3251EUK

I'm going to ask Galaxus if they can order it for me - after all, they import (and sell!) the device, so they must have some purchasing channel.

Answer

misterfrei has provided the link you need - I was looking for this too, so a big thank you to him!

Note that the pre-motor filter in this machine has changed - the 2024 youtube maintenance video shows a foam filter, whereas my 2025 model  pre-motor filter does not have any foam inserts.  In the link misterfrei provides, both types of pre-motor filters are illustrated - see illustrations 6 and 12.

Answer

Sorry, this is the correct link

https://www.sharkclean.de/shark-ersatzteile-zubehoer/shark-akku-staubsauger-ip3251-teile-zubehoer/

Answer

https://www.sharkclean.de/shark-ersatzteile-zubehoer/shark-akku-staubsauger-iw1600-3600-teile-zubehoer/

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Where can I buy spare parts? I have been unable to find a suitable filter for months.

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