good day the sander comes with a plastic or cardboard box thank you

Is second time the delivery is postponed, I wait 2 weeks... one day before delivery change again to unknown... after one week of unknown you give again 3 weeks.... now again unknown. I never see in my life such a poor services... I got 3 orders directly from Germany in this period and you guys did not manage to deliver one... Can you propose a replacement... same model and level of sander but other brand... an available one...?