Your data. Your choice.

If you select «Essential cookies only», we’ll use cookies and similar technologies to collect information about your device and how you use our website. We need this information to allow you to log in securely and use basic functions such as the shopping cart.

By accepting all cookies, you’re allowing us to use this data to show you personalised offers, improve our website, and display targeted adverts on our website and on other websites or apps. Some data may also be shared with third parties and advertising partners as part of this process.

Legal noticePrivacy notice
Ubiquiti UniFi Cloud Key

Ubiquiti UniFi Cloud Key

Question about Ubiquiti UniFi Cloud Key

avatar
robpors613

7 years ago

Good morning I have a CloudKey and 2 ap ac-pro in my network and everything works fine but... With my CloudKey my login is no longer possible although I am 1000 % sure what my username and password are but every time it says that the password or username is incorrect. I wanted to update my CloudKey... How do I get it to work again so that I can log in and update it? 2x root and 2x unbt as username and password doesn't work either. What can I do ?

Avatar
avatar
ModernSolutions

7 years ago • purchased this product

purchased this product
Reset the cloud key and reinitialise it. Or, if you have it set up, you can access it remotely via Cloud Access and change the password.