I bought the Starlink Standard Kit at the beginning of September. Now I wanted to put it into operation in Bordeaux (France). I am stuck at the point No plan. When I enter the kit number, I get the message that the number is already taken. What can I do?

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Please report your situation to our customer service so that they can check it and help you accordingly. https://www.galaxus.ch/help

I would also recommend that you report your problem directly to Starlink customer service, they will certainly be able to help you.

Your data. Your choice.

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Question about Starlink Standard Kit

I bought the Starlink Standard Kit at the beginning of September. Now I wanted to put it into operation in Bordeaux (France). I am stuck at the point No plan. When I enter the kit number, I get the message that the number is already taken. What can I do?