I bought this ssd because my old M.2 was not recognised by the mainboard, now this Samsung SSD is also not recognised what could be the reason for this, it is correctly installed.

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Samsung Electronics GmbH 
Hello, 
Thank you for your message.
Please describe this phenomenon to our support colleagues, who can be reached on 06196 77 555 77.
Our colleagues will be happy to help you.
Kind regards from Schwalbach
Your Samsung Service Team

Answer

Is it displayed in the bios? For me, it was visible in the bios but not in the windows installer, the problem was that it was not properly installed.
I would definitely do bios updates and check in the bios settings whether m.2 is activated.

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Has anything ever worked in the M.2 slot ?
What mainboard model/brand ?

Your data. Your choice.

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I bought this ssd because my old M.2 was not recognised by the mainboard, now this Samsung SSD is also not recognised what could be the reason for this, it is correctly installed.