Hello everyone / Galaxus team

I have been using the product since 02/2023, but it has recently started showing me an incorrect temperature on the monitor - at a room temperature of approx. 22°C, the monitor shows -1.1°C. Switching off/switching on/resetting has not helped so far. The monitor unit also keeps losing the connection (which has been solid so far...).

Interestingly, the app connection shows everything correctly and is more stable than the connection to the monitor unit.

What could be causing the error? Does anyone have any ideas?

Question

Hello everyone / Galaxus team

I have been using the product since 02/2023, but it has recently started showing me an incorrect temperature on the monitor - at a room temperature of approx. 22°C, the monitor shows -1.1°C. Switching off/switching on/resetting has not helped so far. The monitor unit also keeps losing the connection (which has been solid so far...).

Interestingly, the app connection shows everything correctly and is more stable than the connection to the monitor unit.

What could be causing the error? Does anyone have any ideas?

Accepted Answer

I also had the problem with the monitor unit. In my case, a defective WiFi router was the cause. However, I didn't have the problem with the temperature.
Hope this helps a little.

Answer

Did you find a solution? Mine started showing it today.

Answer

I also have this problem with my SCD923/26. And definitely not caused by a defective wifi router, since the problem also exists if I connect the monitor direcly (no wifi) to the camera. And as Ivica99, the temperature is showing correctly in the iPhone app.
Best, peter

Answer

Hello, have you found a solution yet? It shows the same thing for us 😩
Best regards Jenn

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