If the Egg cannot be switched off and the red light next to the charging port is illuminated, then it must be charged. The egg will not switch off until it is charged.

It must be loaded. : )

If the device can only be dimmed and a red light flashes, the device must be charged. Important! Do not use fast-charging devices, the electronics block excessively high voltages. A 5V 400Amp is completely sufficient to charge the device adequately!

simply press on the head again...

We had the same problem. We then ordered a new one due to the defect, which was also faulty. Seems to be a product with construction sites in general.

Everything has already been tried but still cannot be switched off

Press 2 times quickly.

It works like a double-click on the mouse.