
micasa Cross
30 x 40 cm
micasa Cross
30 x 40 cm
Hello, I bought ten of these frames and had them made with matching mounts (1.4mm thick). Now I can't close the frames with the mounts. Is there a trick or is it really the case that this frame is unusable for passepartout? In this case, I would specify the maximum thickness of the picture for the frame. It's a pity if you have extra mounts made and in the end it doesn't work with the frame.
According to our supplier, you can only use mounts that are no thicker than 1mm for this picture frame, as this frame has a special closure. If you have bought these frames from us, please contact our customer service at galaxus@digitecgalaxus.ch so that they can find a solution for you.