micasa Cross (30 x 40 cm)

micasa Cross

30 x 40 cm


Question about micasa Cross

avatar
Anonymous

6 years ago

Hello, I bought ten of these frames and had them made with matching mounts (1.4mm thick). Now I can't close the frames with the mounts. Is there a trick or is it really the case that this frame is unusable for passepartout? In this case, I would specify the maximum thickness of the picture for the frame. It's a pity if you have extra mounts made and in the end it doesn't work with the frame.

Avatar
avatar
David Lim

6 years ago

According to our supplier, you can only use mounts that are no thicker than 1mm for this picture frame, as this frame has a special closure. If you have bought these frames from us, please contact our customer service at galaxus@digitecgalaxus.ch so that they can find a solution for you.