the EnergyCare has a charging station for wall mounting, is lighter, stronger and above all has Li-Ion batteries which have a significantly longer life than the Ni-Mh of the MiniVac, which is primarily intended for the car (presumably with the possibility of connection to the cigarette lighter socket) --> household = EnergyCare
Yes, everything is included. We also decided on the eco hoover at the time. We recently had to get rid of it because it had less and less power. So unfortunately short-lived and therefore not a good eco-balance.
Hello, Galaxus forwarded your question to me but your question is not about the product but about the service of Galaxus. You should directly call them. When I ordered this product, I received exactly the same one and I am happy with the product.
You would have to ask the manufacturer directly. https://www.philips.ch/c-w/support-home/support-contact-page.html#n62Contact=HOUSEHOLD_PRODUCTS_GR%2BVACUUM_CLEANERS_CA . Unfortunately, we do not have the possibility to offer this.
It could be due to the following things:
1. battery is deeply discharged (during initial use or long storage)
Symptom: No light, no reaction when charging.
Solution:
- Leave the device connected to the charger for 24 hours. Sometimes a deeply discharged battery takes longer to respond.
- Only use the original charger.
Charger or charging contacts defective or dirty 🔌 2.
Symptom: Charging indicator does not light up, loose contact.
Solution:
- Check whether the charging station or cable is working (e.g. test on another device).
- Carefully clean the charging contacts (on the device and on the charging station) with a dry cloth.
🛠️ 3. Technical defect (battery or electronics)
If nothing helps, the battery may be defective or there may be an internal fault in the charging electronics.
In this case: Check the warranty and contact our Galaxus Assistant or Philips customer service if necessary. https://www.galaxus.ch/help
For me, the red LED flashes all the time during charging, and it is long. Many hours. Afterwards, it is constantly red (as long as it is in the charging cradle). My tip: When the LED stops flashing, take the hoover briefly out of the charging tray and put it back in after a few seconds. If the flashing does not stop, leave it outside a little longer. And again and again ... With this trick, I was able to bring a Nokia headset back to life after it had been at the dealer for 2-3 years as a discontinued model and had obviously been deep-discharged and reacted in the same way as your hoover. However: 1. your hoover may be defective in some other way 2. I had to take the headset out and plug it in about 500 times until it started charging 3. the deeply discharged battery no longer has full capacity, so it is damaged. Therefore, my recommendation: send it in sooner, all the more so as the battery is very heavily loaded in the hoover, normal operating time is around 10-15 minutes. A weak battery will run down much faster and is then unusable (I can talk on the phone for 1 hour instead of 3 with the headset, which is still possible, it was my model of choice that was no longer available elsewhere, so I kept it, despite the problem).
