Questions about Turmix Water filter cartridge Just Touch

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Santos1983

4 months ago

Unfortunately, the filters are defective and crushed when they are delivered! The complaint was authorised immediately and we got our money back. Why didn't they react and negotiate with the supplier to replace the defective parts?

1 answer

Raffaele Santuari

4 months ago

We have contracts with all suppliers that stipulate that certain items will be reimbursed immediately because the cost is too high. In such cases, we therefore have no possibility of demanding a repair.

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Questions about Turmix Water filter cartridge Just Touch

What would you like to know?

0 questions and answers

Unfortunately, the filters are defective and crushed when they are delivered! The complaint was authorised immediately and we got our money back. Why didn't they react and negotiate with the supplier to replace the defective parts?