Xplora X5 Play
45 mm, 4G
Questions about Xplora X5 Play
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In my case, I bought the Xplora from another shop, then had an eSIM activated at Sunrise without any problems. It's a good entry-level product, although my child is limited with the functions it offers (emoji instead of sms, approximate GPS function). He used it for a year (last year of primary school), and when he started secondary school, we bought him a Galaxy Watch5 Pro LTE, so that he could use WhatsApp and other GPS functions.
The one we bought has a normal SIM slot.
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I got the eSim version. So to use it, need to order from your provider. It is not locked. This watch is quite good - seeing it in use for last month. It does not have any games which are in other watches and serve as major distractions.
The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.
I'm not sure about the eSIM. I bought a regular sim card from Sunrise (We connect watch) and it works just fine.
In Switzerland it only works with Sunrise SIM card. I don't know about the (physical) E-SIM. Check with the provider first before buying it.
Hello Here is the manufacturer's link with all the details on which SIM and eSIM providers are supported. https://support.xplora.com/hc/de/articles/5169964165649
The warranty does not cover physical damage. However, you can contact the customer service department to ask for the procedure to follow. An out-of-warranty repair (at your expense) should normally be possible => https://helpcenter.galaxus.ch/hc/fr/requests/new
Prices are based on supply and demand, suppliers and availability of goods. For all these reasons, prices may differ from one colour to another or from one size to another, etc. And pink is not necessarily for girls ;)
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Hey! I assume the question is related to the size. The rule of thumb is: bigger for the man and smaller for the woman. Because men's wrists are usually a little wider, a large watch is recommended, in this case 66mm.
Here is a solution proposed by XPLORA GO: https://support.myxplora.com/hc/en-gb/articles/360009564200-XPLORA-GO-I-cannot-see-the-location-of-the-watch-anymore- The manufacturer offers support to all its customers: support@myxplora.com They can analyse the problem in detail and propose a solution.
The best thing to do is to contact our customer service directly (digitec@digitec.ch). Your request can then be examined individually.
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