This must be a fault. Mine doesn't switch off all the time. I would report this to Braun.

First shave exactly the areas to be treated.

Purchased in January 2024, I have a 2-year warranty and another 2 years where they repair it, but for a fee

Unfortunately, I can't say anything about the warranty conditions. In general, the "Silk Expert Pro 5" devices are identical, provided they have this designation. The only difference is in the accessories. The sets differ in the number of attachments or the bag and a wet shaver. The small attachment is recommended for the bikini line, while the wider attachment is more suitable for larger areas. Some sets contain two large attachments if several people in the family want to use the appliance.

The device can be used without safety goggles as it has been specially developed for use without additional eye protection measures. Light may leak between the attachment and the device and from the underside of the device, but this is normal and poses no danger as long as the device is used correctly. It is important to follow the manufacturer's instructions and only point the device at the skin to ensure that the light does not enter the eyes.

Correct, after the 2 years the manufacturer would handle the entire process. The warranty extension would just make it easier as there are no different parties involved. The extended warranty is simply offered as standard, but there are other options with this product.

We work with daily prices, which can be influenced by various factors such as purchasing conditions, stock levels and supply and demand. It is therefore possible that bundles such as these are cheaper than other similar offers.

The Braun Silk-expert Pro 5 with the model number PL5152 and the model on the Digitec site, which probably has the model number PL5157, differ in some important aspects: - Model number and variant: the model numbers are different (PL5152 vs PL5157), indicating different versions or features. - Light pulses: The PL5157 model has 400,000 light pulses, while the specific light pulse numbers for the PL5152 model are not explicitly stated, but it is mentioned that it emits up to 125 light pulses per minute. - Attachments and accessories: Both models have different attachments and accessories. The PL5152 model comes with a Venus razor, standard and precision attachment, while the PL5157 model includes two attachments (precision attachment and body attachment) and a disposable razor. - Application areas and times: Although both models are suitable for different areas of the body, the recommended application times vary slightly. The PL5157 model has specific application times for different areas such as the face, bikini line and underarms. - Technological differences: Both models feature SkinPro technology, but the PL5157 model is described as being twice as fast as the previous Silk-expert 5. These differences can influence the choice of the right model for the user's specific needs.

Both are the Silk-Expert Pro 5 and the functions are completely identical. The accessories differ in terms of colour. Depending on which suppliers can supply us with the products and what information is passed on, the presentation may look slightly different. Although they are both the Pro 5, they are two different products and therefore there may be a smaller or larger price difference. This is not a mistake.

Our prices may differ from other competitors or from the manufacturer. There may be various reasons for this, such as higher purchase prices for smaller quantities or additional import costs. We try to set a price in line with the market, but this is not always possible. Therefore we work with daily prices.

The best way to do this is to contact our customer service team directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Your enquiry can then be checked individually.

Hello Thomas, my device was supplied with an original CH plug.

The product is actually the Pro 5. The product title is incorrect, we have forwarded this internally and hope for a prompt correction. Thank you very much for your comment.

Having ordered this product, there is only 1x standard and 1x precision accessory.