There are several possible reasons why your mobile is not being charged by the Boompods Neutron Powerbank, even though the powerbank's battery indicator is full: - Cable problem: The cable could be faulty or not working properly. Try a different cable to see if this solves the problem. - Connection problem: The connections on the power bank or mobile could be dirty or damaged. Check and clean the connections carefully. - Compatibility problem: Although the plug fits, there could be a compatibility problem between the power bank and your mobile phone. Check whether your mobile has special requirements for the charging source. - Powerbank error: There could be an internal problem with the powerbank itself. Try charging another device with the power bank to see if the problem persists. - Software problem: Sometimes a software error on your mobile can prevent charging. Restarting your mobile could help. If none of these steps solve the problem, it might be helpful to report this via our Galaxus Assistant. https://www.galaxus.de/help