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Xiaomi Smart Camera C300 (2304 x 1296 Pixels)
EUR46,78

Xiaomi Smart Camera C300

2304 x 1296 Pixels


Question about Xiaomi Smart Camera C300

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danielmarf

3 years ago

Why is it no longer possible to connect shortly after a successful Remote View? I have carried out the installation via an Oppo 5G router. After a short time (hours) when trying to connect externally, the connection does not work (it displays "Loading in progress..xy%" It counts up from 1-91%. Then the loading stops and a little later an error message appears. No matter from which external WLAN I try to connect to the mobile phone, I always get this error (i.e. no connection possible). Interesting: If the cam is briefly disconnected from the power supply and then plugged in again, the procedure described above is successful, i.e. a connection can be established. Only a short time later, when another attempt is made, it no longer works. I am trying to find out if the whole thing has something to do with the router. Unfortunately, there doesn't seem to be any useful Xiaomi customer service that would help here. Maybe DIGITEC can help me with a tip here!!!?

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Former employee

3 years ago

As this is a relatively specific problem with the network camera, I would ask you to send an enquiry to our customer service department: https://helpcenter.digitec.ch/hc...