Unfortunately, this is currently not possible as our purchasing conditions do not allow this. However, we will be happy to pass on your input to the relevant department so that they can look at the pricing.

These would have to be procured by the manufacturer and installed by a certified centre, as they are not individually available spare parts.

Cold water is generally recommended for the clean water tank. However, for the automatic cleaning function with hot water, it is possible to use hot water, but this must be done in accordance with the manufacturer's instructions to avoid any risk. Be sure to consult the user manual for specific instructions on using hot or cold water.

We're sorry if you're having problems with an item you bought from us and, if you haven't already done so, we invite you to use the following link to get a solution from us: https://www.galaxus.fr/help

For me yes

It is all in the same container but it has a sieve in it that separates the coarse dirt a little

Unfortunately, the cleaning agent Dreame Floor Cleaner 500ml H14 Series / HFF3 for the Dreame H14 Pro is currently not available as we do not currently have any offers from our suppliers. We recommend that you enquire directly with the manufacturer.

I have not measured the volume. I can only say that the appliance is very audible, like a hoover.

We are very sorry about this and if you have any problems with products purchased from us, please use the following link to get a solution from us: https://www.galaxus.it/help

The appliance is well suited as a wet cleaner for various surfaces, including hard floors and tiles, which also makes it suitable for cleaning a stairwell. It offers strong suction power and various cleaning modes that can be adapted to different types of dirt. However, the weight of around 5.7 kg could be an obstacle when frequently climbing stairs. However, the battery life of up to 40 minutes in the more powerful mode should be sufficient to clean a stairwell.

Hello I had the problem with the plug in the socket. Wakelkontackt. I pressed the two poles on the plug together so that it had a better hold in the socket.

Unfortunately, we currently have no details on availability. The product is currently not available.

Now generally cleaning the tiles with the H14 is no problem, we have a waxed marble floor which is also no problem, but if I understand this correctly you want to use stone soap detergent, well generally the manufacturer recommends only using the original detergent or at least detergents that are produced for such wet cleaners, they must not be harmful, so I would not use any other detergent as this could possibly damage the appliance. could damage the appliance.

As far as I understand it, the cleaning agent must/should only be added in one ratio.

There's a (slightly hidden) button next to the on/off button underneath to activate. It's not activated by pressing it, but by sliding it back and forth... the LED should light up in the right position.

The Dreame H14 Pro is suitable for a variety of floor types, including parquet flooring. Here are some details: - The H14 Pro can be used on various floor coverings such as hard floors, parquet, laminate, tiles and more, thanks to its flexible and efficient cleaning functions. - The intelligent dosing of the cleaning solution and the adjustment of the suction power to the degree of soiling make it particularly suitable for sensitive surfaces such as parquet. However, it is always advisable to follow the manufacturer's instructions and recommendations for the specific floor type to ensure optimum cleaning and protection of the surface.

We clean our oiled floor with it, it's great. You might have to wait a few days on a freshly oiled floor. But otherwise it's great.

The Dreame H14 Pro is primarily designed to clean hard surfaces and can also handle some wet cleaning functions, but is not specifically optimised for carpet cleaning. - Its vacuum and wet cleaning function is more suitable for hard surfaces such as wooden floors, tiles, and other types of hard floors. - However, if carpets are very thin and not too thick, it may be possible to use the dry vacuum function to remove dust and surface debris. However, it is not recommended to use the wet cleaning function on carpets, as it may damage them. In general, when cleaning carpets, it is advisable to use a hoover specifically designed for this purpose.

The package supplied measures 77 x 36 x 30 cm.

Unfortunately, we do not have any personal user experience with this product, but I would be happy to forward your question to the Community, perhaps a Community member will be able to help you 😊.

We also have the cleaning solution recommended by the manufacturer in our range, but it is currently not available: Dreame AWH5 cleaning solution

Hello, the manufacturer advises against using a product other than the one supplied by Dreame. You must ensure that the clean water does not foam, which could damage the motor. Finally, the cleaning product must be put in the tank provided for this purpose (above the clean water tank at the front) and not directly in the clean water.

The Dreame H14 Pro is well suited to managing pet hair. Here are some key features that make it suitable for pet owners: - Special for pets: The cleaner is designed to clean floors with pet hair, thanks to a feature that separates hair from liquids in the dirty water tank. - Cleaning capacity: It has a strainer in the dirty water tank that separates hair from liquids, making cleaning and maintenance easier. - Cleaning performance: The brush roller speed of 520 rpm and suction power of 18,000 Pa help to effectively remove hair and embedded dirt. These features make the Dreame H14 Pro a good option for dog owners.