Legal notice

Click on the Galaxus assistant and find immediately answers to the most frequently asked questions:

  • Where is my delivery?
  • Processing a service case or return
  • Report a defect
  • Find an invoice or receipt

Need more help? Contact us as well via the Galaxus Assistant using the following contact channels:

We are happy to help you with all your questions about our products and services.



Galaxus Deutschland GmbH
Schützenstraße 5
DE-22761 Hamburg

Email: (Please use our Galaxus Assistant for personal and fast contact, this e-mail address is primarily intended for administrative purposes).

Managing directors:

  • Florian Teuteberg
  • Michael Stolle

German Commercial Register number: HRB 156008
Court of registry: AG Hamburg
Value added tax identification number pursuant to § 27a of Value Added Tax Act: ATU77168912


Details on online dispute resolution:

Link to the platform of the European Commission according to the Regulation on Online Dispute Resolution in Consumer Matters. We are not obliged to participate in arbitration proceedings by a consumer arbitration board.