Why don't you manage to send the goods properly packaged? 2 broken pots in two consecutive deliveries. Today another box that wasn't taped up and arrived open. You can ruin your reputation like this!

  3

Hello, does anyone have experience with Hanah Home items. I am interested in the sofa Bubble in Cream ( Item number 2331 1134 ) quality , comfort , fabric etc. ? ? Shipping costs? And what if it does not meet expectations? Thanks a lot

  11

Hello, I'm looking for a mattress for the Karup Sofa Roots 140. Do you have a mattress in the range that fits?

  0

What material is the Wenko bath dryer no: 5852227 made of? Plastic, stainless steel or other?

  2

Dear Galaxus / Digitec team, I saw today while checking my mails that my table from Dutchbone is shipped with Planzer. When I see some comments here, but also on Google reviews / Trustpilot, it mostly has a common denominator: It seems that Planzer does not have many deliveries under control. After the BlackFriday sale, I also had a negative experience with Planzer. I had to search for my Sonos Arc in the neighbourhood, about 200m under a mailbox near the central visitor car park. The package was neither protected from rain nor anything. Legally, I am liable if the parcel is marked as "delivered" but does not reach me or changes hands by being "deposited somewhere". However, Planzer protects itself by forcing me to accept the delivery deposit. I am not offered the option of not accepting this. I am the last person to complain about late parcels and I am aware of the stress in the logistics industry. Nevertheless, it does not justify holding the customer liable for damage/loss when the logistics staff are at their wits' end and deliberately accept damage/loss. Perhaps it would be well worth considering the option to choose the supplier, an improvement to the CX (as communicated on 29.11.22). Example: Many American websites offer the option to choose the supplier (FEDEX, UPS etc.). It would also be helpful to have a note in the delivery text for the respective products (e.g. delivered by Planzer) before ordering the products. Or even better, you can choose the post office by paying a surcharge. This would enable me and other customers not to have these "questionable" general terms and conditions imposed on me by Planzer. At this point, I would like to thank your customer service, which is always great! I really just want to address the problem again and give other people the opportunity to express themselves.

  2

Hanah home external supplier is like a ghost on the internet. I want to order a sofa but there is no review or proof this is not a scam. Does anyone ordered anything from them ? Do we have a protection in case of never receiving the goods if its from third party ?

  3

Hello, I am looking for a wall mount for my Sony KDL-50W756C. I would like to have a stand that can be moved in all directions. Do you have anything to suggest? Thank you in advance and have a nice day. Best regards.

  0

Couldn't you include the Caboche pendant lamp by Foscarini in the range?

  1

I would like to order this unit: https://www.galaxus.ch/de/s2/product/bosch-spv2hkx41e-geschirrspueler-einbau-14159470 but would need to be able to arrange an exact day for delivery. Is that possible?

  1

Why cost the Deebot 1419 CHF at Galaxus Switzerland and 1324 Euro with Galaxus Germany while 1 CHF=1 euro AND the VAT is 11% lower. Would 1198 CHF not be more fair or is Galaxus charging us 221 CHF for the Euro-Swiss adapter they have to add?

  1

I have just bought a Karcher SE6.100, and after having been able to make a carpet (1m/1m50) I wanted to make a bigger one, so I filled the tank, and it was impossible to get the water out, I cleaned everything but nothing helped? Do you have a solution. And do you think I can go to a Karcher branch in my town, or if it's faulty should I send it back?

  1

I am interested in the garden bench "jamb". Is it also treated against heat?

  2

Hello together I would like to propose the furniture from Xooon for inclusion in the range. The furniture is of extremely high quality and not only very modern, but also comfortable and durable, especially the sofas. The brand already existed in Switzerland, but the supplier was bought up by a large furniture chain. https://www.xooon.de/ Have a look Greetings

  1

I would like to have a filter with which one can choose products between a range of prices. For example, in the section "Interior", I would like to see products between CHF 20 and CHF 200.

  1

Hello Together One question, how long did it take you to exchange an item when you received the wrong one?

  1

I would be interested to know how many customers actually shop at Galaxus? Is there any information on this somewhere?

  5

Hi Together Do you have any suggestions for a winter decoration on the dining table with items from Galaxus? Suitable colours would be light brown, silver, white and a touch of red. :-) Looking forward to great ideas

  1

Hello together! Do any of you use a box spring bed? If so, do you notice a big difference in sleep quality? I've been looking for a new bed for a while and the currently hyped boxspring beds quickly became a topic, unfortunately I haven't been able to try one out yet and would like to know in advance what your experiences are :) cheerio Christian

  1

Hello Together I am moving into a new flat and the floor is a dark grey acrylic floor. Which sofa or colours go with this floor? Thank you for any helpful input.

  1