Community terms and conditions
Welcome to our Community
The Community is a service we offer our customers. A place where you can exchange information about products, get first-hand product reviews, share opinions and ask Digitec Galaxus employees or Community members questions about products. Accessible to all registered users, the intention behind the Community is to facilitate the free exchange of opinions.
To achieve this, we’ve set out the following terms and conditions governing users’ rights and responsibilities, as well as the Community code of conduct. By signing into your customer account and joining the Community, you’re acknowledging that you’ve read and understood these terms and conditions, and agreeing to comply with the code of conduct. If you’d like to change any settings or leave the Community, you can do so in your customer account.
Your personal data and posts
Community name
Your Community name will appear on your Community profile and in your posts, such as reviews, comments and questions. When you register, you’ll automatically be assigned a random Community name. You can change it in your customer account at any time.
Please note the following when choosing your Community name:
- Do not use the company names «Galaxus» or «Digitec» or the names of other people. We reserve the right to change or delete names that violate this guideline.
- We recommend you choose a Community name that doesn’t reveal your real name.
As the operator of the Community, Digitec Galaxus always knows the identity of the user behind the Community name.
Data protection and personal responsibility
When posting anything, make sure not to share any personal information that isn’t intended for the public. In particular, avoid sharing:
- Contact details of any kind (e.g. e-mail address, phone number or home address)
- Names or other information that could be used to identify a specific person
How you use and share content in the Community is your responsibility. Digitec Galaxus accepts no responsibility or liability if content published in the Community is shared, linked to or otherwise distributed by third parties on other platforms.
Personal data we collect when you register with or use our online shop is processed in accordance with our Privacy notice.
Usage rights to your content
By posting in our Community, you grant Digitec Galaxus the right to use your content free of charge, permanently, without restriction and irrevocably. This includes the right to use your content for advertising purposes, with or without crediting you, or under a different pseudonym. This usage right also applies to all companies in the Migros Group.
Text and data mining
Galaxus Deutschland GmbH expressly reserves the right to use all content published in the Community, including text, images and graphics, for commercial text and data mining according to Section 44b of the German Act on Copyright and Related Rights (UrhG).
Community guidelines
General
We want to foster open, interesting dialogue and create a positive, entertaining, informative and enriching experience for everyone who participates in our Community.
We don’t tolerate the publication of content that violates the law, infringes on licensing, copyright or other rights of third parties, or contains personal information relating to third parties that you’re not authorised to publish. By publishing content, you confirm that it complies with all applicable legal provisions and standards of reasonable behaviour. We may delete your content at any time, without notifying you of the reason why – especially if you violate these guidelines.
The following are prohibited:
- Profanity, insults, misleading or discriminatory content, hate speech or disruption of the Community.
- Defamation or accusations of any kind against Digitec Galaxus or against brands whose products are sold by us.
- Ads, spam, links to other commercial entities or mentioning offers they’re running.
- Content
- you’ve been remunerated for.
- that violates the rights of third parties, in particular copyright, design rights, trademark rights, rights to a name, personality rights or fair trading rights.
- contains personal information relating to third parties which you’re not authorised to publish.
We reserve the right to report any potentially criminal statements. This includes statements that fall under the anti-racism norm, are offensive, defamatory or incite violence.
Forum and magazine threads
We permit criticism of the content and statements made by persons quoted in magazine articles and, where appropriate, welcome such criticism. However, personal criticism of authors or persons quoted is not permitted. The same goes for threads in our forum. Stay on topic, be civil and make sure your comment refers to the actual content of the article/thread. Keep your tone matter-of-fact, respectful and don’t get drawn into making insults or negative generalisations.
Product ratings
When you rate a product, you’re declaring that your rating relates to your own opinion and is based on your own experience. Product ratings should be written in an objective way and refer to the properties, functionalities, characteristics etc. of products. In case of any issues regarding delivery times or defects of any kind, please contact our customer service team. Using a product rating to present your own products in a positive light or to portray a competitor’s products negatively isn’t permitted.
Questions and answers
Questions and answers must explicitly refer to products and what they do. General questions regarding orders you’ve placed, delivery times or prices are to be directed to our customer service team.
When are posts deleted or profiles blocked?
We may delete posts that violate our guidelines. If necessary, Community profiles may be temporarily barred from participating in Community interactions or blocked completely.
Community content
Product ratings
Anyone registered with Digitec Galaxus can rate products. By submitting a product review, customers declare that it relates to their own opinion and is based on their own experience. Ratings posted by customers who’ve actually bought the product in question are verified accordingly. The total star rating of a product corresponds to the average of all submitted product ratings. Find out more.
Questions and answers
Got a question about a product or know the answer to a question? Then why not become an active part of our Community? Depending on the question, it's either forwarded to other Community members who have already purchased the product, answered directly by our artificial intelligence, or passed on to our employees. Once you’ve received a satisfactory answer, you can accept it, so the question's marked as answered.
Forum and magazine threads
You can chat to other Community members in our forum or exchange ideas with our editorial team in the comments section under magazine articles. We have a team of 30 professional journalists who choose what to write about and research these topics critically and independently. We also have 15 in-house translators, who translate these editorial articles every day with passion and expertise.
Notifications
In Switzerland, Community notifications are activated by default. This is to enable our users to exchange opinions in a timely manner. In the EU, notifications are only activated if you actively tick the «I’d like to be part of the Galaxus Community» box during registration. You can change your notification settings at any time in your customer account.
Your Community profile
Your Community profile shows you all of your publicly shared activity and achievements.
It’s worth being active
All active members of our Community regularly get the chance to win concert tickets, entry to events, vouchers and much more. See what prizes are up for grabs on the right-hand side in the community view. We’ll e-mail you to let you know if you win. Good luck!
Translations
Some content is automatically translated using the machine translation service DeepL. This means all visitors to our shops can read helpful product reviews posted by other users as well as exciting discussions under editorial articles in all languages – regardless of whether a comment was originally written in German, English, Italian or French.
Accuracy of information, liability, damages
Digitec Galaxus assumes no responsibility for the accuracy of information provided by Community members in comments/questions/product ratings and other posts. If a Digitec Galaxus Galaxus employee writes a comment or answers a question, they’re doing so selectively. Their comment has no claim to general validity nor is it definitive product advice or a recommendation to buy a product. Digitec Galaxus also has no influence over the type, scale and result of product reviews carried out by employees and assumes no responsibility or liability in this respect.
Clearly inaccurate or potentially inaccurate content can be reported to Digitec Galaxus. We investigate these reports at our discretion. Community members must verify the correctness and plausibility of all Community posts themselves. Digitec Galaxus isn’t liable for any damages that arise from following advice or using information mentioned in these posts.