General

I find it very questionable when the price for item no. 40297413 is suddenly increased from 196 CHF to 216 CHF during the ongoing purchase process. As a long-standing customer since 2014, I am very disappointed by this pricing policy. I request that you check whether this sudden price increase is compatible with the Swiss Price Indication Ordinance (PIO). I actually fully intended to buy the item. However, under these circumstances, I have decided against the purchase. It is a pity, because with a more customer-friendly solution, I would certainly have continued to choose Galaxus.

1

For any defect report on a computer, it is required that Bitlocker be disabled; otherwise, Digitec will not process a warranty claim. They are therefore demanding that data protection be violated first in order for one to be helped. And how exactly does it help the service technician if the data on the computer is decrypted? I do not want to send my computer unprotected by mail. And will the technician then call by phone for the password? With the Lenovo device, the battery was already defective after 12 months. How exactly does a decrypted Bitlocker help with the repair?

1

When I order 10 items from Galaxus, sometimes 4 parcels arrive on 4 different days. This is totally annoying, as I then have to go to the post office up to 4 times (normal people work when the post office comes, parcel is not delivered). On top of that, there is a huge amount of cardboard and packaging material left over. Certain small things (or thin and long) sometimes come in gigantic boxes. Would it not be possible to add an option "Deliver all in one package"? Btw. I know that many items are not shipped by Digitec in Wohlen, but by some partner companies on behalf of Digitec. You can also transport them to Wohlen and then send them from there.

8

When can I order the iPhone Duo?

3

In a context where waste reduction, resource preservation, and environmental responsibility are becoming increasingly important, it is relevant to question the necessity of systematically using new packaging when some orders could perfectly well be shipped otherwise. There are several simple and proven alternatives in e-commerce: - Reuse supplier boxes when they are clean, in good condition, and sufficiently durable. - Adapt packaging to each order, favoring envelopes, pouches, or lighter packaging when the nature of the products allows it. - Reuse protective and cushioning materials rather than systematically disposing of them. - Favor manufacturers' original packaging when it provides sufficient protection for transport. - Explore reusable packaging solutions, especially for orders that lend themselves to this type of cycle. - Other? Beyond the environmental benefit, these measures could also offer an economic advantage: reduced cardboard purchases, decreased use of cushioning materials, optimized storage, and better utilization of transport volumes. The idea is not to compromise shipping quality or customer satisfaction, but to find a more sensible balance between product protection, cost control, and the reasoned use of resources. # What are the community's experiences and opinions on this subject?

0

I have always ordered via invoice payment and the orders have always arrived the next day. The first time I pay a significant amount in advance, I get the message "delivery delayed" even though the payment arrived this morning and the goods are all in stock. Customer service told me they will be delivered tomorrow, but in reality, they haven't even been shipped yet. Why do they act like this? I have read other threads that talk about the "delivery delayed" status issue and they are very alarming. How can I urge them to ship tomorrow?

3

Have you had a bad experience with the Galaxus service department? This is my case. No answer after opening a complaint with the after-sales service concerning the delivery quantity of a product which does not correspond to the quantity displayed on the site. Delivery of 1 metre for a quantity of 50,000 mm, i.e. 50 metres, displayed on the product website. At the price I paid, this is expensive per metre. The competition costs 10 times less per metre.

6

Dear Community, I would like to know how regularly, and if at all, you have already received a Galaxus voucher when you moved up a level in the Community? I think I have already collected a few points and have also climbed a level a few times, but I have never won anything. Do you have similar experiences? Or have I just had bad luck so far? And if you have already received vouchers, what were they for? Are they just little token vouchers or are they actually useful?

+64

85

I ordered a Samsung Tab S12 Ultra and I wanted a Keyboard Pro and 1 Smart Book Cover with it, and I didn't notice the difference between the Tab S12 Ultra and the S12+. The order needs to be cancelled and both items replaced with the S12 Ultra versions. Please call me back, thanks.

0

Dear Digitec Team, Dear Community Using Digitec is simple and easier than with many other suppliers. It's also nice to have an active community. Only something is missing somehow... Cumulus points. Since you have been part of the Migros group for some time, I would find it very enriching to be connected to the Cumulus bonus programme. That way there would also be a kind of bonus for long-time and active customers. Other platforms offer this, for example, through birthday gifts or milestones combined with discounts and cash vouchers. In addition, your awards and points would then also have a deeper meaning. From an economic point of view, this could also have a positive effect on growth in consumer behaviour and activity. Thank you very much for a review. I look forward to its introduction. MFG

+9

15

Hello, I think it would be practical to have a small trash icon button to clear all account notifications in a single click, what do you think?

0

Hello, would it be possible to enable the automatic theme (based on the browser or system theme) by default on the site in general? I am someone who always clears my history and other site data (such as cookies) for digital hygiene, and I would find it nice if the site adapted according to our system preferences without having to always re-enable the auto or dark theme. Best regards Thank you!

0

I ordered toners from Galaxus. These were supposedly delivered 2 days ago and have now gone back to the distribution centre because supposedly no one was there to receive them. Which was not true, there was someone there all day. Galaxus does not respond to emails. I can indicate in the order itself that it has not been delivered. In this case, I should contact the customer service centre. However, I am not told how to do this. As with many other shops, there is no contact email/phone number for customer service on the website. When I search for customer service or support, I am of course only offered new products. Can anyone help me with this? I would like to complete my very last Galaxus order here quickly

+17

26

Carrera 2.4GHz Purple Rocket -PX- Profi RC Product delivered defective/impossible to start the car. For 1 month, I have been asked to wait. That is the only answer given. Product from a supplier, Galaxus cannot contact them. Why can't Galaxus replace the item and then settle it with the supplier? Is it up to the consumer to bear the difficulties between the retailer and the manufacturer? Do you have similar experiences? Any advice?

2

Hello everyone, it would be very practical to be able to add a personal note to each item in the wishlist. For example: why it was saved, for which project, or a comparison with another product. For instance, I am planning to get a 3D printer next year, and I would like to note down the accessories and filaments I will need. Thank you!

1

Why can't I reach anyone at digitec/galaxus? I sent in a defective coffee capsule machine almost a month ago and I can no longer get any information from digitec/galaxus, let alone contact customer service. All online assistants are useless, everything used to be much better. Also about the move of the store in Winterthur, you didn't get any information that they have changed location, no, they prefer to leave people standing in front of an empty shop. Instead of wanting to expand abroad (Amazon Land) and spending billions there, they should think about a more sensible pricing policy and new, more accessible locations in Switzerland. For example, a location in Embrach, Bülach or Kloten.

+24

34

I would like Galaxus to clearly indicate for every product which supplier the offer comes from. I deliberately do NOT want to buy from certain external suppliers. As a customer, I should be able to make this decision before I place an order! The current reason for this: I cancelled an order about ten minutes after placing it on Sunday. The cancellation request was automatically forwarded to the supplier on Sunday. However, it was only processed and rejected on Monday. Rejecting a cancellation even though the entire request was only processed on the next working day is, from a customer-friendly perspective, quite questionable. If Galaxus integrates external suppliers into its own range, it should also be transparent who is actually behind the sale. I think this information would also be of interest to other customers who want to make a conscious decision about who they buy from.

10

Any News about the ASUS ROG Strix OLED XG259QWPG Ace?

2

I thought Galaxus was about providing the best webshop, not keeping people on your platform for as long as possible? Since Galaxus automatically "expands" every search query without asking, I can't find anything anymore. Example: I search for "mirror cabinet organizer". Galaxus automatically expands the search and then I have more mirror cabinets than "mirror cabinet organizers" in the search results. 178 search results, of which 143 are mirror cabinets. I want organizers for the mirror cabinet, not a mirror cabinet! Then I go to Google, type in "mirror cabinet organizer Galaxus" and immediately find 9 items on Galaxus that are exactly what I'm looking for. Galaxus has completely destroyed its own search function with this "feature". I've complained about it several times, always get a lot of support from other Galaxus customers, but am ignored by Galaxus itself. So far, the most I've gotten from Galaxus was an apology from a nice employee who can neither help nor change anything. Or here's another example: type "ventilation hose 125mm" into Galaxus, and you'll find all ventilation accessories that exist, in all sizes, not just 125mm. And because several hundred items are simply all together in the "ventilation accessories" category, you can't filter by "ventilation hose" or "diameter 125mm" either. And because the search is always automatically expanded, it makes no difference whether you search for "ventilation hose", "ventilation pipe", "ventilation duct"; the search is always expanded; the results are always the same. @Galaxus; What were you thinking with the expanded search? Seriously? Have you even tried it??? Is a pipe, a hose, and a duct the same thing for you? Please community, you must feel the same way; Or am I the only one who searches with specific terms? Please make some noise with me, otherwise nothing will happen!

3

It is not possible to make an enquiry about an item that has not yet been delivered (order 158239705...) at Digitec Winterthur by telephone or e-mail. There is no telephone number or e-mail available to customers. This is a pity. I am now forced to physically travel to Winterthur next week to clarify the matter on site. This is not good customer service. I feel cold as a customer.

7

**WARNING REGARDING WINDOWS ARM COMPATIBILITY ISSUES – MY EXPERIENCE WITH MICROSOFT SURFACE PRO X** I purchased my Microsoft Surface Pro X with a Microsoft SQ1 processor directly from Microsoft. Although the device works with Windows 11, I had to discover that important Windows applications are not supported. **Examples from my own experience:** - Amazon Kindle: The current Kindle app cannot be installed. Not all of my purchased books can be read via the browser. - G DATA VPN: The software also does not support the ARM architecture of my Surface. As a customer, I am disappointed that a Windows device has such limitations. What bothers me most is that the problems only become truly apparent when using certain programs. My personal conclusion: I will not buy any more Microsoft hardware in the future. **My advice to anyone interested in buying:** Definitely pay attention to the installed processor! Windows 11 on ARM is not compatible with every classic Windows application. Check your required software carefully before purchasing. I am publishing this review so that other buyers are aware of these limitations before they decide on a device.

1

Hello, why is it no longer possible to choose the collection branch instead of home delivery when placing a digitec order? Thank you in advance for your feedback!

+3

9

Is there actually any chance that Digitec will eventually offer "real" split keyboards, such as the Corne, Silakka54, Cheapino, Sofle, Ferris Sweep, TOTEM (all open-source variants), or those from companies like ZSA (Voyager, etc.)? Unfortunately, the ZSA split keyboards are a bit pricey, and for the open-source variants, besides the shops in China, there are also some online shops in Germany or England... but it would be cool to have an option here in Switzerland as well. Well, I have unfortunately already fallen down this so-called rabbit hole... and it's not easy to get out of it again because the topic is just way too exciting and the possibilities are almost endless. Once you've gotten used to such a keyboard, you really wonder why row-staggered layouts are still the standard and why keyboards with column-staggered layouts aren't offered as an alternative by the larger manufacturers. Apart from that, why is the QWERTZ or QWERTY layout still the standard? There are so many better layouts that allow you to type much faster after a bit of practice (for example, with an adapted Colemak DH layout or the Neo layout). Kevin Hofer should take a look at this – it fits perfectly into his area of expertise. ;) I know, I know... the market is probably not ready for something like this, or not yet, or simply way too small, but I just wanted to throw it out there – purely out of personal interest. :sweat_smile: But it would certainly be worth an exciting report on the topic.

1

I received this voucher. Why is the 30% discount not being applied to the following items? - Escape Room: Das Hotel der tausend Augen - Die geheimnisvolle Welt der Weihnachtswichtel - Escape Room. Gefangen im Schnee - Der Insasse - Sebastian Fitzek

2

Hello to the entire Digitec Galaxus community! I would like to gather your testimonials regarding the evolution of Digitec/Galaxus promotional events over the last few years, mainly in the IT + multimedia category and more specifically PC components and gaming hardware. I am thinking in particular of Black Friday Weeks, Cyber Monday, Christmas promotions, and winter sales. Have you noticed a decrease in discounts compared to previous years? Have the promotions become less interesting, less frequent, or less generous? Did certain components benefit from better discounts in the past? In your opinion, what has changed over the years? I am particularly interested in your concrete experiences and your price comparisons between different editions. Regarding me: In 2025, for my very first gaming setup and my start in PC building, I had created a dozen wishlists representing a cumulative value of over 5,000 CHF. Over the weeks and months, until February 2026, I noticed that none of the products on my lists had benefited from an interesting promotion. By waiting, I even saw some components increase significantly in price, notably my G.Skill Kit 32 GB DDR5-6000 (F5-6000J2636H16GX2-TR5NG). I have some vague memories of these commercial events when I accompanied my older brother and my father to large electronics stores. At the time, I was not really aware of the discounts offered or their importance. I just have a few memories of these family outings, during which my older brother took the opportunity to buy computer equipment and other electronic products. I therefore did not really experience that era from the point of view of an informed buyer. Today, however, I have the impression that commercial events have multiplied and extended over several days, or even several weeks, without this necessarily translating into better discounts. For recent and sought-after PC components, real bargains seem increasingly rare to me. Is that also your impression? Ironically, my best purchases at reasonable prices were finally made during the spring (March-April) and summer (June-July) promotions. Go figure why... Thank you to everyone who will share their experiences!

0

Is there any reason for that? Doesn't make much sense honestly why specifically this type of products has to be shipped and not available for in-store pick-up

2

1. Why the F were the actual product descriptions replaced by utter garbage and useless LLM slop descriptions. NO THANK YOU! This is embarassing. 🤡 2. The News + Trends articles are more and more just worthless slop summaries, I stopped reading them.

0

Just wanted to get that off my chest, and I clicked the stupid box for "Ship with Swiss Post", but it kept unchecking it. Seriously Galaxus, why do you use this shitty service that everyone hates? Just look at the posts about it here and on Reddit. I think this is negative for you too, especially since your own shipping conditions are getting worse and worse. If only there were other good providers in Switzerland...

0

Hello everyone, I'm starting to find it very uncool. Every time I want to log in here on the website I have to reset my password. I have just tested it and have done the game 5 times. After you have reset your password you are automatically logged in, which is not bad. But when you log out and log in again, the password is apparently no longer valid. I have tried it several times with the same result. Apparently this is not stored correctly in the database of the website can you please fix this thanks.

5

Hello Team Galaxus In my experience, there are problems with orders in your shop, but unfortunately also consistently with offers from third-party suppliers. It's your support team that gets annoyed because with every order you state when the product will be delivered as specified by the third-party provider, but in my experience the reality is always different. Therefore, my suggestion is to indicate for each product which third-party supplier it is and let the Community rate the suppliers. This will at least give customers the opportunity to avoid orders from unreliable suppliers and you will quickly know which suppliers will damage your image in the long term. The frustration of your customers will rightly shift to the third-party providers. Suppliers who do not adhere to agreements can be weeded out without you having to do much work in the selection process.

3